Ombudsman

JLT Benefit Solutions has been ordered to pay compensation after it delayed a scheme transfer and the member concerned died in the interim.

The Pensions Ombudsman's team of legal investigators has been understaffed by a third over the last year due to government restrictions on recruitment.

Early retirement through ill-health was the most common source of complaints received by the Pensions Ombudsman last year, its annual report says.

The High Court has overruled a Pensions Ombudsman decision, saying more "generous allowance" should have been given because the member did not have legal representation.

A member who initially made a £23,923 maladministration claim was handed just £500 compensation by the deputy pensions ombudsman.

Hornbuckle Mitchell has been ordered to pay compensation to the estate of a client after its poor service caused a terminally ill man "distress and inconvenience".

A policeman was awarded a massive £5,000 compensation by the pensions ombudsman after his planned retirement in New Zealand was nearly shattered by an administrative error.

Pension Action Group members have begun a letter writing campaign over the RPI/CPI switch which will reduce their Financial Assistance Scheme payments.

Standard Life has been ordered by the Pensions Ombudsman to reconsider its decision to pay pension benefits to a deceased policyholder's mother instead of his ex-wife.

Trustee re-balancing must be non-partisan