Ombudsman
Industry
The Financial Ombudsman Service (FOS) received more complaints about Phoenix Life than any other life and pensions provider in the six months to 30 June 2013.
03 September 2013
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Industry
A Financial Ombudsman Service executive has urged insurers to "embrace, encourage and celebrate" complaints, arguing they need to plan for imperfections.
25 September 2012
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Industry
Jenna Towler investigates the opaque world of pension liberation and loans.
01 March 2012
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Defined Benefit
A lawyer has urged the Pension Protection Fund to clarify its appeal process after the The Pensions Trust successfully argued for a reduction to its schemes' levy.
13 October 2011
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Industry
The Pension Protection Fund has begun billing schemes up and down the country for its services once again.
08 September 2011
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Defined Benefit
A scheme was forced to overpay its Pension Protection Fund levy despite all parties in the case acknowledging the figure was based on incorrect information.
08 September 2011
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Regulation
Pensions ombudsman Tony King speaks exclusively to PP about why members are complaining about schemes and what administrators and managers can do to minimise these issues.
05 September 2011
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Industry
The Pensions Ombudsman is operating under a "false economy" because it has faced staffing cuts while schemes are still paying the same levy, a lawyer says.
04 August 2011
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