Ombudsman tells insurers: 'embrace and encourage' complaints

clock

A Financial Ombudsman Service executive has urged insurers to "embrace, encourage and celebrate" complaints, arguing they need to plan for imperfections.

Tony Boorman, the deputy chief ombudsman, told an audience of insurers, bankers and intermediaries that errors will always be made, despite the efforts of both businesses and regulators, leading to...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Join now

 

Already a Professional Pensions
member?

Login

More on Industry

People's Partnership more than halves carbon footprint of main investment fund

People's Partnership more than halves carbon footprint of main investment fund

Provider says it is ‘imperative’ to integrate approaches between climate and nature

Martin Richmond
clock 31 October 2024 • 2 min read
Changes to pensions and IHT rules will be a 'bureaucratic nightmare' for families

Changes to pensions and IHT rules will be a 'bureaucratic nightmare' for families

LCP says changes announced in Autumn Budget will ‘greatly’ add to the burden families face

Martin Richmond
clock 31 October 2024 • 3 min read
Pensions tax-free cash untouched – but what about those who acted pre-Budget?

Pensions tax-free cash untouched – but what about those who acted pre-Budget?

No lump sum change should be ‘welcomed’ but damage cannot be undone

Isabel Baxter
clock 31 October 2024 • 5 min read
Trustpilot