Caroline Rookes
Appointments
Anthony Arter CBE is the new interim chair of The Pensions Ombudsman
05 January 2024
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1 min read
Industry
Rookes was known for her review of support for British Steel Pension Scheme members
23 October 2023
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1 min read
Law and Regulation
63% of customers reported dissatisfaction with the speed their complaint was dealt with
03 August 2022
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3 min read
Appointments
Current pensions ombudsman Anthony Arter has already extended his term by 12 months
10 February 2022
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1 min read
Law and Regulation
Pensions ombudsman expects continued growth in demand to collide with case backlog
24 August 2021
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3 min read
Industry
Ombudsman Antony Arter says the last year was successful despite the challenges of Covid-19
23 July 2021
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4 min read
Industry
As he prepares to step down, the ombudsman reflects on his career and hopes for dispute resolution
14 June 2021
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14 min read
Law and Regulation
Almost all (95%) investigations presented to The Pensions Ombudsman (TPO) were completed without needing a determination, following changes to simplify the complaints process.
17 July 2020
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2 min read
Defined Benefit
The Pensions Ombudsman (TPO) has rejected a number of complaints from members of the embattled and collapsed British Steel Pension Scheme (BSPS).
20 January 2020
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1 min read
Industry
Taylor Wessing has published a report gauging industry views on challenges associated with pensions restructuring. Kim Kaveh explores the findings
12 December 2019
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8 min read
