Anthony Arter

Anthony Arter will continue as head of The Pensions Ombudsman (TPO) until 31 July 2021, the Department for Work and Pensions (DWP) has announced.

The Pensions Ombudsman (TPO) has said it expects 1,800 cases to be opened over the 2018/19 financial year, but it only has the resources to deal with 1,400.

The number of investigations by The Pensions Ombudsman (TPO) have increased by over a quarter driven partly by a sharp rise in the number of transfer complaints received during the past financial year.

Some 730 backlogged cases were cleared by The Pensions Ombudsman (TPO) between January 2017 and March this year, it has confirmed.

The Pensions Ombudsman (TPO) will become the hub for all pensions dispute resolutions as it plans to subsume The Pensions Advisory Service's (TPAS) team.

The Pensions Ombudsman (TPO) and the Financial Ombudsman Service (FOS) have signed an updated version of their Memorandum of Understanding (MoU) to improve co-operation and exchange of complaints information.

Schemes should consider more modern ways of engaging with complaining members as this could solve conflicts more quickly, Anthony Arter says.

The Pensions Ombudsman (TPO) is planning to bring The Pensions Advisory Service's (TPAS) dispute resolution process into its remit.

The Pensions Ombudsman (TPO) has backed the Halcrow Pension Scheme (HPS) trustees after they reduced the level of indexation for transferred-in benefits when members were transferred to another scheme.

The number of enquiries handled by the Pensions Ombudsman's (PO) increased by more than a fifth to over 6,000 during the past financial year, according to its annual report.