Providers axe complex language from pensions communications

James Phillips
clock • 2 min read

Thousands of pensions documents have been adapted and simplified for consumers after a two-year industry initiative, according to the Association of British Insurers (ABI).

Firms across the sector have been trimming down their pensions communications, using simpler language, softening worrying language, and engaging with consumers earlier. One firm was said to have...

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James Phillips
Author spotlight

James Phillips

Professional Pensions journalist from 2016-2022

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