TPO

63% of customers reported dissatisfaction with the speed their complaint was dealt with

This is an 8% increase on the year prior despite an 11.7% rise in demand for services

CWS partner Dominic Harris expected to take over from Anthony Arter

This comes after TPO formed a unit in response to ‘rising trustee dishonesty’

Current pensions ombudsman Anthony Arter has already extended his term by 12 months

Dedicated unit formed in response to rising trustee dishonesty

Our monthly round-up of the most important articles PP has published over the last month

Ombudsman has joined with MoneyHelper and TPR to launch a factsheet

Government proceeds with plans to enhance ability to tackle scams in suspect situations

Trial anticipates bringing more compensation to members not directly engaged in complaints