TPO

Complainant said they would not have retired if they had received accurate pension figures

Royal London was accused of unreasonably switching the complainant’s investments

The most read stories this week on Professional Pensions

Teachers’ Pensions must award £500 to complainant for distress and inconvenience

The Pensions Ombudsman finds that BTPSML followed the process correctly under the rules

Employer ordered to repay contributions it deducted alongside a £1,000 settlement fee

The ombudsman did not uphold complaint and said no further action is required

Firm ordered to refund Nest scheme contributions it had deducted

63% of customers reported dissatisfaction with the speed their complaint was dealt with

This is an 8% increase on the year prior despite an 11.7% rise in demand for services