The Pensions Ombudsman

Caroline Rookes has been appointed interim chairwoman of The Pensions Ombudsman (TPO), as the organisation seeks to boost its governance.

The Pensions Ombudsman (TPO) must make significant changes to its leadership structure in order to provide "additional insight… and more challenge on organisational strategy", a governmental evaluation has concluded.

The Pensions Ombudsman (TPO) took on 2,566 early resolution cases in 2018/19 after onboarding a team from The Pensions Advisory Service (TPAS), according to its annual report and accounts.

The Pensions Ombudsman is in the middle of an ongoing programme of change, speeding up dispute processes and seeking informal resolutions. James Phillips asks what to expect next.

This week's top stories included exclusive coverage of The Pensions Regulator's plans to require schemes to use professional trustees.

The Department for Work and Pensions (DWP) is considering whether to broaden The Pensions Ombudsman's (TPO's) jurisdiction and give the body additional powers for dispute resolution.

Anthony Arter will continue as head of The Pensions Ombudsman (TPO) until 31 July 2021, the Department for Work and Pensions (DWP) has announced.

The Pensions Ombudsman (TPO) has determined against Royal London in a case where death benefits were paid out to a member's ex-girlfriend.

The Pensions Ombudsman (TPO) has said it expects 1,800 cases to be opened over the 2018/19 financial year, but it only has the resources to deal with 1,400.

This week's top stories included a landmark ruling by The Pensions Ombudsman that a local policy authority scheme should pay benefits in full to a scam victim after it failed to provide adequate anti-scam literature to the member.