MyCSP

Equiniti Group has bought Aquila from AquilaHeywood for an undisclosed sum.

Equiniti has bought the Cabinet Office's 24% stake in MyCSP and extended its contract to administer the Civil Service pension schemes until the end of 2021.

Trustees looking to understand what can go wrong with data transfers should read the NAO's report on the civil service Michael Klimes finds

A series of system and communication errors led to delayed pension payments to civil servants after administration was moved to MyCSP, a National Audit Office (NAO) report says.

The MyCSP chief executive tells Michael Klimes about the challenges of bringing its administration in-house which led to pensioners not being paid on time

Christian Rogers has been made a member of the executive management team at MyCSP and will be responsible for boosting pension administration.

Administrators should speak the language of their customers to improve member outcomes says MyCSP.

Why ditching a poorly performing provider might not be the answer

Stephen Worthington has been appointed interface manager by MyCSP at its head office in Liverpool.

In the first part of our run down of the top 20 news stories of 2014 we present numbers 11-20.