Member communications

The lack of defined benefit (DB) scheme members' understanding of their retirement decisions is a key concern for trustees and sponsors, according to survey conducted by Aon.

The US election and EU referendum showed how communicating with people on a gut level is an effective persuasion tool. The pensions industry should take note, writes Stephanie Baxter.

Charlotte Moore believes the pensions industry can learn a lot about how to effectively communicate with members from the recent EU referendum.

Dashboard will be implemented by 2019

The lifetime ISA (LISA) offers the industry an opportunity to develop a savings culture among young workers such as graduates according to Hymans Robertson's Rob Harper.

A person dedicated to fighting for pensioners is still needed according to research from PP.

A series of system and communication errors led to delayed pension payments to civil servants after administration was moved to MyCSP, a National Audit Office (NAO) report says.

Allan Course says it is time to take a new approach to DC communications

Administrators should speak the language of their customers to improve member outcomes says MyCSP.

Readers give their opinions on the DWP's auto-enrolment advertising efforts