Louise Harris

The reconciliation and rectification sub-committee of the Guaranteed Minimum Pension Equalisation Working Group (GMPEWG) has published guidance on communicating with members.

As part of our series looking at what firms did to win accolades at the UK Pensions Awards 2016, PP speaks to Capita Employee Benefits head of Creative Sparks Louise Harris about how the firm won the Communication Innovation of the Year category.

As front page headlines warn of a pensions catastrophe, trustees need to stay calm and make sure they don't "feed the frenzy", scheme communications experts urge.