Kim Gubler

The Pensions Administration Standards Association (PASA) has begun piloting a mediation service to help schemes resolve disputes when changing third-party administrator.

Michael Klimes explores how the Pension Quality Mark's new communications guide can help the industry can improve engagement with members

Changing third-party administrators can cause all sorts of issues, including loss of data. Michael Klimes looks at examples of poor transitions and asks if it is a widespread problem

The sharp increase in transfer requests since the freedoms could breach activity triggers and incur extra transactional fees for some schemes, writes Michael Klimes