Nearly four years ago, the UK Regulatory Network (UKRN), which represents both The Pensions Regulator and the Financial Conduct Authority (FCA), carried out research into how pension providers and others could effectively work together to support vulnerable customers.
Strikingly, the UKRN reported that, from the perspective of "the most vulnerable people" it had surveyed, "it was a firm's duty to help their vulnerable customers". Since then, it has been firm...
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