People accessing freedoms need 'clearer information earlier on'

clock • 2 min read

Wake-up packs are not helping members to make important decisions in the post-freedoms world, according to research from the Chartered Insurance Institute (CII).

The What consumers want report found these packs often landed on members doormats at the wrong time and tended to be "too content heavy" and were often dismissed as they were mistaken for annual re...

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