FCA Annuity Thematic Review identifies failings in customer communications

Helen Morrissey
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Annuity providers need to make significant improvements to the quality of their written and telephone communications if customer outcomes are to be improved according to the FCA's Thematic Review.

According to the review published this morning one in five of those who purchase an annuity with their existing pension provider are unaware that they have the option to switch provider. Others ...

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