Toby Strauss, the chief executive of Scottish Widows, has said the pensions industry is in danger of "breaching its capacity to cope" following the far-reaching changes announced at Budget 2014, unless it is afforded some breathing space by policymakers.
Strauss (pictured) admitted service levels at the provider, which has two million pension customers, had suffered as its processes struggle with the pace of change, which he called "unprecedented"....
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