First UK Bus ditches AE call centre after 'ridiculously low' volumes

clock •

First UK Bus has discontinued its use of an outsourced call centre for its employees being auto-enrolled after it received a low volume of calls.

The bus division of the First Group set up an outsourced helpline for its 9,500 employees undergoing auto-enrolment (AE) to help employees who had queries. However, the call centre only received...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Join now

 

Already a Professional Pensions
member?

Login

Author spotlight

Taha Lokhandwala

View profile
More from Taha Lokhandwala

TPR conditional data update gets mixed response from industry

Investing or inflating? Pension funds and food

More on Communication

Most savers think they have benefited from pension freedoms
Communication

Most savers think they have benefited from pension freedoms

Standard Life says most appreciate the choice to access their pension in the way they like

Jasmine Urquhart
Jasmine Urquhart
clock 21 March 2025 • 1 min read
Most workers over 40 think pensions are 'too complicated', survey finds
Communication

Most workers over 40 think pensions are 'too complicated', survey finds

Survey finds most adults aged 40 and over find pension planning ‘daunting’

Jasmine Urquhart
Jasmine Urquhart
clock 04 June 2024 • 1 min read
What could effective pensions engagement look like?
Communication

What could effective pensions engagement look like?

PPI report says better industry collaboration and default designs could improve engagement

Jasmine Urquhart
Jasmine Urquhart
clock 15 February 2024 • 6 min read
Trustpilot