Member call volumes up by a quarter last year

clock

The number of scheme members contacting call centres for information about their pensions has grown significantly over the last year, says Equiniti Paymaster.

The administration provider said call volumes rose by 24% over the last 12 months, driven by increased coverage of pensions in the national media. The firm said it anticipated a similar increase ov...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Join now

 

Already a Professional Pensions
member?

Login

More on Admin / Technology

Cartwright launches employee rewards service

Cartwright launches employee rewards service

Consultancy launches service to provide bespoke packages to clients

Jasmine Urquhart
clock 27 January 2025 • 1 min read
TPR calls on industry to engage with open data competition

TPR calls on industry to engage with open data competition

Regulator says competition will offer opportunities to innovate on savers’ behalf

Martin Richmond
clock 24 January 2025 • 1 min read
The member experience implications of a buyout

The member experience implications of a buyout

Are trustees and sponsors getting the customer service they need from bulk annuity providers?

Jonathan Stapleton
clock 22 January 2025 • 18 min read
Trustpilot