The Royal Mail has been doing pension administration for the past 50 years. It is perhaps this depth of experience that helped it pick up the prize for Best Administration at the 2014 Pension Scheme of the Year Awards. Still, having a committed and dedicated team is at the core of its success, pension operations manager Mike Hitchins (pictured) explains.
"There are a lot of good administrators out there doing great work, so it is reassuring to know that people think we are right up there with the best of them," he says. "It's a real testament to th...
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