How Lothian increased member satisfaction through better administration

Improving standards by cracking down on employers

Stephanie Baxter
clock

Lothian Pension Fund has made huge improvements for members by getting its employers to submit better and timelier data. Stephanie Baxter reports

At a glance The fund has driven up reinforcement of its administration strategy Two thirds of employers now submit monthly contributions by member The improvements have led to high...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Join now

 

Already a Professional Pensions
member?

Login

More on Admin / Technology

AI 'transforming' pensions administration, but still 'long way to go'

AI 'transforming' pensions administration, but still 'long way to go'

Trafalgar House finds that AI is beginning to play an ‘important role’ in admin

Holly Roach
clock 01 April 2025 • 1 min read
Administration 'critical' to whole pensions ecosystem, says TPR

Administration 'critical' to whole pensions ecosystem, says TPR

Regulator understands challenges industry faces and wants to help ‘mitigate risks’

Holly Roach
clock 24 March 2025 • 1 min read
Industry adoption of AI 'widespread', says SPP

Industry adoption of AI 'widespread', says SPP

Society’s survey finds 87% of industry have incorporated AI in some capacity

Martin Richmond
clock 17 March 2025 • 2 min read
Trustpilot