How Lothian increased member satisfaction through better administration

Improving standards by cracking down on employers

Stephanie Baxter
clock

Lothian Pension Fund has made huge improvements for members by getting its employers to submit better and timelier data. Stephanie Baxter reports

At a glance The fund has driven up reinforcement of its administration strategy Two thirds of employers now submit monthly contributions by member The improvements have led to high...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Join now

 

Already a Professional Pensions
member?

Login

More on Admin / Technology

TPR and Maps integrate AI within organisation

TPR and Maps integrate AI within organisation

Pensions minister says pensions bodies are testing AI with ‘strong safeguards’

Jasmine Urquhart
clock 13 February 2025 • 2 min read
UK savers show preference for hybrid customer support model

UK savers show preference for hybrid customer support model

PensionBee survey finds 79% of respondents prefer mixture of human and AI interaction

Martin Richmond
clock 12 February 2025 • 2 min read
Practical and technical strategies for handling pensions administration errors

Practical and technical strategies for handling pensions administration errors

Karla Bradstock says mistakes can remedied in a way that strengthens trust and improves processes

Karla Bradstock
clock 31 January 2025 • 4 min read
Trustpilot