Pensions Ombudsman

The Pensions Ombudsman (TPO) and the Financial Ombudsman Service (FOS) have signed an updated version of their Memorandum of Understanding (MoU) to improve co-operation and exchange of complaints information.

Schemes should consider more modern ways of engaging with complaining members as this could solve conflicts more quickly, Anthony Arter says.

The biggest stories on PP this week include articles on the regulator pursuing Dominic Chappell over BHS and research suggesting the low savings ratio is misleading. Here are the top five...

The Pensions Ombudsman (TPO) is planning to bring The Pensions Advisory Service's (TPAS) dispute resolution process into its remit.

The Pensions Ombudsman (TPO) has backed the Halcrow Pension Scheme (HPS) trustees after they reduced the level of indexation for transferred-in benefits when members were transferred to another scheme.

The number of enquiries handled by the Pensions Ombudsman's (PO) increased by more than a fifth to over 6,000 during the past financial year, according to its annual report.

This week's top stories include The Pensions Ombudsman rejecting a complaint against Standard Life for refusing to provide a second transfer value quotation.

The Pensions Ombudsman (TPO) has stood behind the Standard Life staff pension scheme's decision to not issue a new transfer value, despite a member agreeing to pay for it.

This week's top stories included the ombudsman's ruling that wording in the Local Government Pension Scheme rules did not allow it to retain a fraudster's pension.

The Pensions Ombudsman (TPO) has ruled Enfield Council cannot withhold pension benefits for a man who embezzled nearly £500,000, due to the Local Government Pension Scheme (LGPS) rules.