The Pensions Ombudsman

Employer ordered to pay the missing contributions and an additional £500

The complainant said their employer failed to pay contributions into the scheme

Complainant said they would not have retired if they had received accurate pension figures

TPO orders Integral Law to pay for serious distress and inconvenience

Teachers’ Pensions must award £500 to complainant for distress and inconvenience

Employer ordered to repay contributions it deducted alongside a £1,000 settlement fee

The ombudsman did not uphold complaint and said no further action is required

Firm ordered to refund Nest scheme contributions it had deducted

63% of customers reported dissatisfaction with the speed their complaint was dealt with

Ombudsman has joined with MoneyHelper and TPR to launch a factsheet