Communication

For those that don't know, this week is Pension Awareness Week. But, while we are all working hard to improve engagement among members, what are the key metrics of success? Here are seven measures to consider…

Rob Gardner says the industry needs to do much more to help engage the public with pensions.

Experts have called for improvements surrounding pension communications, on the UK's third annual Pension Awareness Day.

Robert Gardner says it is time for the industry to step up on financial education

Many trustees are wary about being seen to offer advice to members. John Stannard says they shouldn’t be.

The telephone is the least popular way to communicate with a prospective client, according to PP research.

As part of our series looking at what firms did to win accolades at the UK Pensions Awards 2016, PP speaks to Capita Employee Benefits head of Creative Sparks Louise Harris about how the firm won the Communication Innovation of the Year category.

Concerns have been raised about making members more aware of risks to their defined benefit (DB) pensions, for fear of leading to panic and knee-jerk reactions.

Samsung has introduced a workplace ISA to address the changing savings priorities of its 1400 staff.

BT will soon roll out a trial advice offering for its active defined benefit (DB) members to help them make more informed choices.